Delivery & Returns

There are three ways to receive your order, and you choose the one that suits you at checkout: UK-wide postage for smaller bakes that travel well; local delivery, hand-delivered within a 10-mile radius; and collection in person at an arranged time.

Everything is baked fresh in small batches, so your order is made as close to your delivery or collection date as possible. When you order, you choose a date and we confirm availability. Order cut-off times and estimated postage transit times are shown at checkout and are to be confirmed before go-live.

Local hand delivery is available within a 10-mile radius. We check your postcode against the delivery area at checkout. If you are just outside the area, please get in touch and we will see what is possible, or you are welcome to choose postage or collection instead.

If you choose collection, the collection address is private and is shared with you only on your order confirmation. It is never shown publicly on the website. Please bring your order number, and we will message you when your order is ready so we can arrange a time that suits you.

Postal items are packed carefully to travel and arrive as fresh as possible, and only bakes that post well are offered for UK postage. On arrival, please follow any storage guidance on your order: keep chilled items refrigerated and eat everything within the stated shelf life. Because the food is freshly made, it is best enjoyed soon after it reaches you.

Postage is charged at cost: the Royal Mail price for your parcel, plus the packaging it travels in. The full amount is shown clearly before you confirm and pay, and nothing is added on top of what it costs to send. Local delivery within 10 miles of Newbury is free. Collection is by enquiry only, including collection from the market stall, arranged directly with Chrissie.

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible, and ideally on the day it arrives, with your order number and a photograph if you can. This helps us look into it quickly and put it right.

For hygiene reasons, we are unable to exchange or refund any product, unless faulty.

For food-safety reasons, our perishable items cannot be returned for a change of mind, and they are exempt from the standard distance-selling cancellation right. This does not affect your legal rights.

If an item is faulty, damaged or not as described, we will put it right with a replacement or a refund as appropriate. Please contact us promptly so we can resolve it for you.

If you need to cancel or change an order, please contact us as soon as you can. Where the order has not yet been prepared we will do our best to help. Made-to-order and custom items cannot be cancelled once baking has begun, as they are made specifically for you.

For any question about a delivery, collection or refund, please email us at houseofpinoy2025@gmail.com and we will be happy to help.